| 1. | Learn the right way to staff your contact center
学习管理呼叫中心员工的正确方法。 |
| 2. | The four contact center career paths defined
呼叫中心的四种职业道路定义。 |
| 3. | Learn the contact center performance measurements
学习呼叫中心表现评估。 |
| 4. | How to develop budgets for the contact center
如何制定呼叫中心预算。 |
| 5. | Learn the characteristics of leading contact center practices
学习呼叫中心操作的主要特征。 |
| 6. | Understanding the driving forces of incoming contact centers
理解呼入服务呼叫中心的推进力。 |
| 7. | Learn the kinds of contact center contests designed to win rewards
学习若干呼叫中心比赛的设计。 |
| 8. | Understanding the job requirements of the four contact center career paths
理解四种职业道路的工作需求。 |
| 9. | How to identify job requirements of the four contact center career paths
如何确认四种职业道路的工作需求。 |
| 10. | Define contact center industry terms , strategies and methods
呼叫中心产业的术语、策略以及方法的定义与内涵。 |
